There have been consistent complaints by the owners of Microsoft’s Surface Pro 3 about the tablet’s miserable battery issues. The device suffers rapid battery drainage at random moments. Microsoft has just announced that the annoying problem can be solved just by a software update. The company assured that the update is ready and being tested internally before its public release.
Many Surface Pro 3 buyers, impatient by the persisting issue were forced to get a replacement device by paying a hefty amount of $450. Even though the company acknowledged the problem officially, it has not yet spoken out about any possible compensation to the people who did not wait and got their tablet replaced.
Microsoft recognized this issue publicly on the company’s support website through an official statement. In the same, it requested the owners of the Surface Pro 3 to wait until the company releases the forthcoming update addressing the issue. The company also declared that the update is currently being tested by Quality Assurance and told that the public launch is imminent.
The statement read:
Thanks for your patience as we’ve worked through the details here. We can now confirm that this Surface Pro 3 battery capacity question is not a hardware issue, but one that can be addressed with a software update. Our team has been working on and is now testing, an update that will address this. We’ll publish the update as soon as it has passed our quality assurance process. For now, you should not consider replacing your device as an update is pending.
Thanks again for your input on this. We appreciate it, and we’ll share more when the update is ready.
Greg”- Microsoft statement on Surface Pro 3 battery issue
A number of Surface Pro 3 owners fear that the battery of their device has been compromised by the rapid draining which may have affected its longevity. We hope that Microsoft will clear all the doubts so that no one is left having a degraded feeling about the company.
Microsoft started selling the Surface Pro 3 more than two years ago. At the beginning, the tablet came pre-loaded with Windows 8.1 operating system which was later updated to Windows 10. Intel’s 4th generation Haswell series processors powered the device. The tablet sports up to 8 GB of RAM and with a maximum of 512 GB inbuilt storage. A 12-inch display with a resolution of 2160 x 1440 sits on the front of the machine.