Google Inc. (NASDAQ: GOOG) Complaints from Nexus 5X customers report that the search giant is charging people’s cards prior to the shipment of the smartphone.
September 29th was all about Google, since the company used that day to refresh its Nexus line-up, announcing the LG Nexus 5X smartphone and Huawei Nexus 6P phablet. Both devices were set for pre-order shortly after the launch event, while shipping will be initiated on October 22.
Google made a pledge to its customers stating that their card will not be charged during the pre-order procedure, but only when the device ships to them. Despite this promise, a number of future Nexus 5X owners report otherwise, as their card has been obviously charged days before the shipment.
Moreover, some of these people have taken the matter to social media, asking if other customers had experienced the same incident.
We found two Reddit users who have gone through this peculiar event:
“There was a pending (verification) charge for the full amount on Sept. 30, the day after I ordered, but it went away in a couple of days. Just a few minutes ago I was charged again (presumably for real this time),…For reference, my estimated delivery is Oct. 23-27.”
“The charge just hit my card as well – 32GB Ice Blue ordered on launch day. No update to the order status yet, but I’ll be watching it like a hawk!”
The Mountain View giant has not issued any official response to the particular matter yet.
We should note though that the upcoming Nexus 5X and Nexus 6P owners are worth waiting for these two handsets, since they will be the first among other smartphone users to get their hands on Google’s latest version of Android; Android 6.0 Marshmallow.
Did you pre-order any of the new Nexus devices? If yes, let us know if your card was charged before shipment or not, in the comments below.
Photo credit: Google.com/nexus